This article has been posted on March 9, 2010 by Adam Kirby.
As far as I am concerned, I found it pretty interested since it deals with a new service vision and vocabulary.
It actually seems crazy: the idea is that in this hotel -the Glenn Hotel located in Atlanta- they have chosen a specific vocabulary for each job of the personal member, so that it would valorize the staff, their part in the hotel management and the value of the service they offer.
For instance they call housekeepers "designers", considering they are preparing the future stay and well-being of the guests.
On the one hand it could seem strange and not valuable at all, but considering it from an other point of view, it cold actually create a new consideration for staff members, and more 'funnier' way to see the big picture that is a hotel employees team.
Monday, March 15, 2010
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This strategy is really interesting! Indeed, according to me, it will develop the feeling that employees belong to a specific community. That create a connection and a kind of cohesion inside the hotels. I think some hotel chains had better to apply the same concept to their hotels.
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